Privacy Policy

Effective Date: February 20, 2026

1. Introduction

Vaxio Inc. (“we,” “us,” “our,” or “Company”) operates the Frontbell platform (frontbell.ai) and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

2.1 Call and Communication Data

When you use Frontbell to manage incoming calls and messages, we collect and process:

• Call audio recordings and transcripts
• SMS messages and text communications
• Caller phone numbers and identities
• Call duration, timestamps, and call quality metrics
• Voicemail messages and recordings

2.2 Business Information

We collect information about your business including:

• Business name, address, and contact information
• Industry type and business classification
• Employee and team member information (names, titles, contact info)
• Customer information (leads, contacts, business details)
• Scheduling and appointment data

2.3 Account Information

To create and maintain your account, we collect:

• Email address and password
• Name and phone number
• Billing address and payment information
• Account settings and preferences

2.4 Usage and Analytics

We automatically collect information about your interactions with Frontbell:

• IP address and device information
• Browser type and version
• Pages and features accessed
• Time spent on pages and features
• Clicks, interactions, and navigation patterns

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing, maintaining, and improving the Frontbell service
• Processing and managing your subscription and billing
• Analyzing call data to provide insights and analytics
• Responding to inquiries and providing customer support
• Sending transactional and service-related communications
• Personalizing your experience and optimizing the platform
• Complying with legal and regulatory requirements
• Detecting, preventing, and addressing fraud and security issues
• Conducting research and development for new features

4. TCPA Compliance

Frontbell complies with the Telephone Consumer Protection Act (TCPA) and related regulations. As a Frontbell user, you are responsible for:

• Obtaining proper prior written consent from customers before initiating marketing calls or texts
• Maintaining a compliant do-not-call list and honoring opt-out requests
• Providing accurate caller identification information
• Complying with TCPA call and message timing restrictions
• Maintaining call recordings and consent documentation as required by law

Frontbell provides call recording capabilities to support your compliance efforts, but you remain fully responsible for ensuring your communications comply with applicable law. Frontbell is not liable for your violations of TCPA or other telecommunications regulations.

5. Information Sharing and Disclosure

5.1 Service Providers

We share information with third-party service providers who assist us in operating Frontbell, including:

• Cloud hosting and infrastructure providers
• Voice and telephony providers (Twilio, Cartesia, etc.)
• AI and language model providers (Google, Anthropic)
• Payment processing companies
• Analytics and monitoring services

These providers are contractually obligated to use your information only as necessary to provide services to us.

5.2 Legal Requirements

We may disclose your information when required by law, including:

• Court orders or subpoenas
• Government agency requests
• Law enforcement investigations
• Regulatory compliance obligations

5.3 Business Transfers

If Vaxio Inc. is involved in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding, your information may be transferred as part of that transaction.

5.4 No Sale of Personal Information

We do not sell, trade, or rent your personal information to third parties. We do not share your information for marketing purposes without your explicit consent.

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specific retention periods include:

• Call recordings and transcripts: 90 days by default (configurable per customer)
• Account information: Retained until account deletion
• Communication logs: 90 days by default
• Analytics data: 12 months by default
• Billing and payment records: 7 years (as required by tax law)

You may request deletion of your data at any time, subject to legal retention obligations.

7. Your Rights and Opt-Out

7.1 California (CCPA) Rights

If you are a California resident, you have the right to:

• Know what personal information is collected, used, and shared
• Request deletion of your personal information
• Opt-out of the sale or sharing of your personal information
• Request correction of inaccurate personal information
• Limit use and disclosure of sensitive personal information

7.2 GDPR Rights (European Users)

If you are located in the European Union or United Kingdom, you have the right to:

• Access your personal data
• Rectify or correct inaccurate data
• Request erasure of your data
• Restrict processing of your data
• Data portability
• Object to processing
• Lodge a complaint with your data protection authority

7.3 Exercising Your Rights

To exercise any of these rights, please contact us at support@frontbell.ai with “Data Request” in the subject line. We will respond to your request within the timeframes required by applicable law.

8. Data Security

We implement comprehensive security measures to protect your information:

• 256-bit AES encryption for data at rest
• TLS 1.3 encryption for data in transit
• Multi-factor authentication for account access
• Regular security audits and penetration testing
• Secure credential and API key management
• Access controls and role-based permissions
• Intrusion detection and prevention systems
• Regular security updates and patch management

While we strive to protect your information using reasonable security measures, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

9. Children's Privacy

Frontbell is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly delete such information and terminate the child's account.

10. Third-Party Links

The Frontbell platform may contain links to third-party websites and services. This Privacy Policy applies only to Frontbell and not to third-party websites or services. We are not responsible for the privacy practices of third parties. Please review their privacy policies before providing any personal information.

11. International Data Transfers

Your information may be transferred to, stored in, and processed in the United States and other countries. By using Frontbell, you consent to the transfer of your information to countries outside your country of residence, which may have data protection rules that differ from your home country.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the effective date and posting the revised policy on our website. Continued use of Frontbell after changes become effective constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: